FAQ

Flowywig FAQ

1. Where Does Flowywig Source Its Products, and How Long Do They Last?

At Flowywig, we offer ethically and sustainably sourced hair to ensure premium quality and responsible practices:

· Indian Temple Hair: Obtained through sacred donation rituals at south india temples, with fair compensation for donors and support for local communities.

-Raw Vietnamese Hair 🇻🇳
Collected from rural northern Vietnamese villages, this hair is naturally thick, smooth, and strong — ideal for long-lasting installs and minimal shedding.

Our premium raw hair typically lasts 3-5 Years+ and can last even longer—beyond 5 Years—with proper care. Routine washing, conditioning, and gentle handling are crucial for maintaining its natural beauty and durability.

2. Which Hair Type Should I Choose?

· For a lightweight, natural look, choose Raw Indian Hair

· For a sleek, polished style, opt for Vietnamese Raw Hair.

· For a fuller, voluminous appearance, go with Burmese Hair.

If you need help deciding, contact our customer support team at info@flowywig.com for personalized recommendations!

3. How Should I Care for My Flowywig Hair?

To maximize the lifespan of your hair:

· Wash regularly: Use sulfate-free shampoos and moisturizing conditioners.

· Avoid heat damage: Use heat-protectant sprays when styling with heat tools.

· Store properly: Keep wigs on a stand and bundles in breathable bags.

· Protect during sleep: Use silk or satin pillowcases or a hair bonnet to reduce friction.

For a complete guide, visit our Hair Care Instructions.

4. What Products Are Best for My Hair Type?

Our wigs and bundles are versatile and suitable for all hair textures and types. Here's a quick guide:

· Straight Hair: Sleek and elegant, perfect for professional or casual looks.

· Wavy: Great for natural movement and volume.

· Curly Hair: Ideal for creating bold and vibrant styles.

For personalized advice, contact us at info@flowywig.com.

5. What Are My Shipping Options and Delivery Timeframes?

We ship worldwide via FedEx Express, ensuring fast and reliable delivery:

· Processing Time: Orders are shipped within 24 hours of payment (excluding custom orders). Custom orders may take longer depending on production complexity.

· Free Shipping: Available for orders over $299 in the USA, Canada, Australia, UK, France, and Germany.

· Delivery Timeframes:

o USA/Canada/Australia/UK/ France/German: 3-5 business days

o International: 5-7 business days

You’ll receive tracking details once your order ships. Check your shipping status here.

6. Do I Need to Pay Customs or Duties?

Customs duties and taxes are the responsibility of the customer and are collected by your local government or customs authority. For further information, please refer to your country’s import policies. Order $299+, US Tariff Free

7. What Is Flowywig’s Return and Exchange Policy?

We offer a hassle-free 14-day return and exchange policy:

· Eligibility: Items must be in their original, unused condition (e.g., no washing, lace cutting, or dyeing).

· How to Apply: Email info@flowywig.com with your order number and reason for the return.

· Shipping Costs:

o For quality issues or incorrect items: Flowywig covers return shipping.

o For other reasons: Customers bear the shipping costs.

Refunds are processed within 1-3 business days of receiving and inspecting the returned item. Refunds will be credited to the original payment method.

Read the full policy here.

8. What Payment Methods Does Flowywig Accept?

We prioritize secure and convenient payment options:

· Shop Pay: A Shopify-powered payment method integrating popular options like Apple Pay, Google Pay, and major credit cards. Pay in 4 interest-free installments with Shop Pay

· PayPal: Pay using your PayPal account or as a guest with credit or debit cards. PayPal also offers installment payment options.

-Western Union

Both methods ensure safe and smooth transactions.

If you have more questions, feel free to contact us at info@flowywig.com or WhatsApp +8619375184066. We’re here to help!

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