Return&Refund Policy
Order Cancellation and Return&Refund Policy
Order Cancellation
· Orders can be canceled within 2 hours of submission and prior to shipment by contacting info@flowywig.com.
· If the order has already been shipped, cancellations are no longer allowed.
Return/Exchange Policy
We strive to ensure customer satisfaction and accept returns or exchanges under the following conditions:
Eligibility Period
Returns or exchanges are accepted within 7 days of receiving the package.
Condition of Products
Items must remain in their original condition:
✅ Unused and unwashed
✅ Lace uncut
✅ Undyed and unaltered
✅ Free from any signs of wear or damage
Reasons for Return/Exchange
Non-Defective Products or Change of Mind:
The buyer is responsible for return shipping costs.
Defective Products or Incorrect Shipments:
Flowywig will cover the return shipping costs. Please provide clear evidence (e.g., photos or videos) of the defect or shipping error when initiating a return request.
How to Apply for a Return/Exchange
Contact Us:
Email info@flowywig.com with the order number or payment receipt and a detailed explanation of the issue.
Attach photos or videos for clarity, especially in cases of defective items or incorrect shipments.
Await Approval:
Our team will review your request and provide further instructions. Do not return items without prior approval, as unauthorized returns will not be processed.
Pack and Ship the Product:
Ensure the item is securely packaged to prevent damage during transit.
Processing Exchanges
· Upon receiving and verifying the returned product, we will ship the replacement item promptly.
· If you require the exchange urgently, you may place a new order for the desired item. Once the original product is returned and inspected, a refund will be processed to your original payment account.
Refund Policy
· Refunds will be initiated within 1-3 business days of verifying the returned item.
· Refunds will be credited to the original payment method, and the processing time may vary depending on your bank or payment provider.
Important Notes
· Non-Returnable Items: Accessories, custom-made products, and items not in their original condition are not eligible for return or exchange.
· Shipping Charges: Original shipping fees are non-refundable unless the return is due to a defect or error on our part.
· Improper Packaging: Returns or exchanges may be denied if the product is not adequately protected during return shipping, resulting in damage.
For any further questions or concerns, please contact us at info@flowywig.com or WhatsApp +8619375184066. We’re here to help!