Shipping policy

At Flowywig, we prioritize quick and reliable delivery to ensure a seamless shopping experience. Here’s what you need to know about our shipping policy:

📦 Order Processing

Standard orders are typically processed and shipped within 24 hours after payment confirmation
U.S. domestic orders (Crochet Hair & Boho Bulk Hair) are processed within 1–2 business days
Custom orders may require additional production time depending on complexity

Shipping Method:

For Wefted Bundles, Wig Orders , we use FedEx Express as our default shipping method, ensuring fast and secure global delivery.

Most packages are delivered to the front door of the address provided. Tips: input a shipping address where you know you or someone else will be available to accept the package and get A Signature for your package.

Kindly Remind that If you authorize FedEx or DHL Express to leave the package at your address. We won't be responsible for any loss or damage that may result from leaving the shipment

Free Shipping:

Enjoy free shipping on orders over $299 (applies to the U.S., Canada, Australia, the UK, France, and Germany).

Tracking Information:

Once your order is shipped, you will receive a tracking number. Shipment status can be checked 24 hours after receiving the tracking details through the official FedEx tracking link, click here to track https://www.fedex.com/fedextrack/

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For Crochet Hair and Boho Bulk Hair orders placed within the United States:

Orders are shipped directly from our U.S. warehouse (DMV Hair Studio)
Default shipping carrier: United States Postal Service
Shipping method: USPS Ground Advantage
Free shipping is included

📌 Deliveries may be completed at:

Mailbox
Front door
Parcel locker
Apartment mailroom

📦 Tracking & Estimated Delivery Time

Once your order has been shipped, a tracking number will be provided.

You can track your package via:
👉 https://www.usps.com/manage/

Tracking updates may take up to 24 hours to appear
Estimated delivery time: 3–5 business days after shipment (U.S. domestic orders)

📌 Please note:

Delivery times are estimates only and may vary due to factors beyond our control, such as carrier delays, weather conditions, or peak seasons
Delays caused by the carrier do not qualify as order issues or grounds for refunds

⚠️ Important Delivery Notice

To ensure a smooth delivery experience, customers are responsible for providing a complete and secure shipping address.

Please note:

USPS may leave packages in accessible delivery locations without requiring a signature
Once a shipment is marked as “Delivered” by the carrier, it is considered successfully delivered

👉 Flowywig is not responsible for lost or stolen packages after delivery confirmation, including but not limited to:

Shared or unsecured mailboxes
Apartment buildings or public access areas
Incorrect or incomplete addresses provided at checkout

🏢 Apartment & Shared Address Disclaimer

Customers using:

Apartment addresses
Shared mailrooms
Multi-unit residences

acknowledge that such locations may carry a higher risk of package loss or misdelivery.

We strongly recommend:

Using a secure delivery address
Ensuring someone is available to receive the package
Considering alternative delivery options when necessary

🚨 Delivered but Not Received

If your tracking status shows “Delivered” but you have not received your package, please:

Check your mailbox, front door, parcel locker, or reception area
Ask neighbors, household members, or building management
Contact your local USPS post office for assistance

We recommend reaching out directly to United States Postal Service, as they can:

Provide GPS delivery confirmation
Verify the exact drop-off location
Assist with locating the package

Flowywig will assist you with follow-up inquiries when possible; however, final delivery responsibility lies with the carrier once marked as delivered.

Customs Duties:

Customers are responsible for any customs duties or taxes, which are imposed by the local government or customs authorities and are not included in our product or shipping prices.

Remark: Order >$299, US Tariffs Free

For further assistance or specific inquiries, feel free to contact us at info@flowywig.com or WhatsApp us +8619375184066